1 reviews | Active since Oct 2016
<p>Dear Sir / Madam</p> <p>I went to the abovementioned Shop on 18 December 2016, to make use of the special offer that of 52GB data, 10100 minutes and 100 SMS, 50 GB DATA and 10 000 MTN to MTN Minutes.</p> <p>Since December I never received the correct account. I went back to the shop SEVEN times to make a follow-up, and evreytime a promise was made that the new promotion will be activated at Head Office. This morning I again received an account of R 917,00! I cannot afford this amount, due to the fact that I am a pensioner. My son, who also made use of the special offer, receives his CORRECT account, each month. Mr Thumelo, at the mentioned shop, will confirm, all the relevant information.</p> <p>The following information are applicable:</p> <p>Customer details:</p> <p>Name: Mr Steph**** Burger </p> <p>E-mail: ********** <p>Account No: A ********** </p> <p>Contact Number: ********** </p> <p>Bank: FNB (I am paying by debit order), for more than 20 years</p> <p>My Step son's name, whom also communicated with Mr Thumelo: Schalk Jansen van Vuuren (e-mails are available with Mr Thumelo)</p> <p>Contact Person at Shop: Mr Thumelo ( He will confirm that I visited the shop SEVEN times and the abovementioned information. I even received a deduction on my bank statement of R 483.23</p> <p>Kindly assist me in this matter.</p> <p>I would highly appreciate you assistance.</p> <p>Kind regards.</p> <p>Steph**** Burger</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,
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