1 reviews | Active since Mar 2009
MTN Menlyn not accepting a device for screen repair because the OEM charger is not present
<p>I have written a long and detailed review that was somehow not published. So here is the short version.</p> <p>I arrived at the MTN Menlyn Park Shopping centre store and waited 45min for assistance.</p> <p>Had a terrible argument with a rude and arrogant consultant who identified himself as "Second in charge".</p> <p>Could not hand my tablet with a cracked screen in for repair because the OEM charger was not present.</p> <p>What happens now that I have throwen the charger away because it is broken and no longer works?</p> <p>That means that I can never have my device repaired?</p>
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck, we needed to find out which store you visited as there are 2 mtn stores at the Shopping centre.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck, we needed to find out which store you visited as there are 2 mtn stores at the Shopping centre.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
So how to I contact you now?
It was the MTN Store, next to the Game shop on the Lower Ground Floor.
So how to I contact you now?
It was the MTN Store, next to the Game shop on the Lower Ground Floor.
It has been more that 24hrs after MTN tried to make contact the first time.
This device that I am trying to have repaired is used during school for text books and assignments.
My child is not able to complete school homework and study for the exams that lie ahead!
This poor reponse from MTN is having a negative impact on my childs education.
It has been more that 24hrs after MTN tried to make contact the first time.
This device that I am trying to have repaired is used during school for text books and assignments.
My child is not able to complete school homework and study for the exams that lie ahead!
This poor reponse from MTN is having a negative impact on my childs education.