MTN MENLYN MAINE & Billing Department poor Service!

The 07 Dec 2020 my sim card was suspended due to non payments.

I phoned and spoke to billing and payments where outstanding from October month.

I then sent through my proof of payments to nosipho shandu via email and she successfully resolved the problem.

On the 17th of December My Phone was Suspended again and MTN said i was in 2 months areas which i could not understand nonetheless i sent through my proof of payments to Busiswe Mthembu, the email went through but she never responded even after sending a follow up email she did not respond.

I however phoned in again and spoke to Mlungsi Gcaba who then also never resolved the issue, after sending proof of payment.

Tsakane Machwisa was the only consultant out of 3 that day and 3 long phone calls who could help.

24th of December my network was suspended again for the same reason i am in areas for the month of December and November but i have paid on time and have credits, I phoned in a gentlemen said he cannot help me and I must go to a MTN store and send my proof of payments to Billing from there, I was driving and i stopped at the nearest MTN Store which was Braynston Mall MTN Miles Maile helped me in the store and the issue was revolved within 20 Minutes. I must say that was great service from Miles.

On the 4 of January 2021 the issue happened again and my network was suspended i spoke to Wiseman Mkhawzi who did not successfully fixed my issue because he gave me his wrong email address however I also requested his manager or team leader email address to address this continuously changing figures to him on my statements for him to be aware.

Sbonelo Gumede who is the call centre team leader never rep**** to one of my 5 emails i have sent him and till today i have not heard of him.

Nomfundo Ngcobo i spoke to on the 05 January and she managed to fix the issue.

The 12 of January 2021 My account was in arrears again and suspended I could not make phone calls and I emailed Nomfundo who also just never rep**** so with no option i went to the Menlyn Maine branch which is closest to work to resolve the issue and Kenneth successfully resolved the issue and i paid and upfront amount again that same day.

The 16 January 2021 my phone network is suspended again I cannot make phone calls but upon visiting the Menlyn Maine Branch again a lady with no Name badge i assisted me she first told me billing is closed i persisted that they are open given my experience with what you read above i explained to hear and she then logged on to the system and asked for my number i did give it to her she said my account is in 4 months arrears after i explained and told her that is the situation. She REFUSED to help me with my proof of payments she claims the land line phone is her personal device (the same device Kenneth used when he helped me on the 12th) and cannot contact billing for me. I requested to speak to her manager and she then told me Kenneth is her Manager (NOW THAT IS A LIE the store manager personally congratulated me when i took delivery & I asked Kenneth myself in front of her and he confirmed he is not the manager)

Could MTN please clarify why they cannot help me with my issue and Menlyn Branch explain for the poor effort to help a customer who bought with them.