MTN Menlyn branch **** service

On the 2nd of September, my son took out a contract at Menlyn MTN ( Huawei) . On the 4th of September the phone started acting up ( switching itsef off. On the 8th of September , i went to the store to report as per the warranty policy. He was assisted by a guy named Ivan Madimola who told him even though the phone is under warranty , the store doesn't have Huawei phones in store and hence cant replace the phone and we have to book the phone in for repairs for minimum of three weeks. We argued that that's not what the warranty policy is about. He then said he will extend the warranty by three month for allowance to have the issue sorted within that additional 3 months.

My son is running a business so being without a phone for more than 3 weeks was problematic. On the the of October, we went to Menlyn MTN store to report the phone and demand for it to be replaced. The store manager ( Sharon Hlongwane) informed us rudely that she cant be expected to resolve the matter since it happened before she became the manager. We told her its not our problem and we demanded she replace the phone as the fault was with her employee. Initially she said until she confirms with the employee she cant do anything. We insisted she calls him. Ivan confirmed that we came during the warranty period and he told us the least he can do is book it. We told her she got what she wanted so we demand the phone , she said she cant replace the despite what happened . We asked her not to take us for fools because she was now protecting her employee at our expense. We demanded she act in her capacity to call any MTN shop to ask for the Huawei phone . To our shock she said she cant do that because then someone had to pay for that and she wasn't willing to do that. We told her to charge Ivan since he is the one who messed up., she refused to do that either.

The manager was so rude and even said we can sue , for all she cares. We will sue MTN not sue her. I dropped of the phone at MTN for them to sort this and replace the phone since the manger said they need to prove there is a fault. I don't expect to get a repaired phone but a new one. MTN Menlyn will foot the bill if there is anything to be paid. I demand a new phone as per warranty agreement before the end of this week since MTN breached the warranty agreement. I also demand that until MTN resolves this, no debit be done on my account since i don't have a phone due to their *********** employees and should I be blacklisted due to failure to address this, I will definitely go the legal route since you MTN would have breached agreement we had again of giving me proper service within confines of the law.