MTN MENLYN AND IT'S STAFF IS AN ABSOLUTE NIGHTMARE!!!!!!!!

MTN MENLYN AND IT'S STAFF IS AN ABSOLUTE NIGHTMARE!!!!!!!!

I went to the MTN Menlyn store on the 03/11/2019 where I requested a SIM SWAP to be done on my number which was suspended , only to come find the consultant who assisted me did a SIM SWAP on the wrong number , later the night my active number did not want to work anymore and the Monday when I wanted to do internet banking I received a message that a SIM SWAP was done and I must contact my branch.

I then contacted MTN Menlyn and advised what was happening , I was then advised that I must come back to the store in order for them to assist me.

Saturday the 09/11/2019 I went back to the store and the consultant who now assisted me advised that Mpho is busy with my request as she realized she made a mistake , I then asked them if I needed to wait for her as she was not in yet and was advised no she can just reverse the SIM SWAP on the system and do a SIM SWAP onto the correct number which was suspended.

I called Monday again and was advised she was not in , I then called Tuesday again and was advised she is not in by Tebogo , I then asked Tebogo if there is no one else that can assist with this issue he advised he will get back to me and took my contact details.

This morning I called again and once again Mpho is not in and Tebogo is busy with a client and once again they wanted to take my contact details only to NEVER CALL ME.

I don't understand how a consultant can make a mistake like this and not even contact a client to advise them of the mistake and assure the client that it will be rectified -so my only suspicion now is ***** that was committed.

I WANT MTN TO SORT THIS MATTER OUT ASAP.