1 reviews | Active since Dec 2013
MTN (MELANIE) Treated me like $#%& !!
I have taken this up with Shawn Robb - Reg manager & Craig Sheldon Dorasami snr acc mnger who have both said the fact that Melanie has sent a mail not admitting 2 her being wrong was good enough & that they will not let Melanie call me as per my request - Melanie was VERY rude & has a VERY bad attitude not willing 2 help, she kept saying MTN is on strike. I was treated in a way that I never want 2 take a contract with MTN again !! I insisted she somehow check what is going on & i would not leave until i get answers She eventually admitted I was correct and she would take this up. Why did I have 2 throw tantrums 4 this girl 2 do what she should have done in the 1st place !! I am LIVID & will not leave this here. I expect Melanie 2 at least call me with a sincere apology ! Melanie also REFUSED 2 give me her surname ! I am very shocked that MTN would employ such a person with very limited capability 2 deal with clients as well as put their reputation in such a persons hands.I will take all necessary steps 2 insure there is satisfying repercussions for her action & the way I was treated, I will not leave this here . I will not tolerate this kind of treatment!
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now come into contact with Shawn and Craig. They confirmed that the incident has been dealt with as the employee in question has been taken to task and her employment file will be updated with their head-office (Cell Network).
They have not refused you from speaking to her as they have taken a decision at management level not to cause you any further frustration and they confirmed that they've provided you with an official letterhead with the apology for the breakdown in service experienced.
Once again we do apologize for the incident that occurred.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now come into contact with Shawn and Craig. They confirmed that the incident has been dealt with as the employee in question has been taken to task and her employment file will be updated with their head-office (Cell Network).
They have not refused you from speaking to her as they have taken a decision at management level not to cause you any further frustration and they confirmed that they've provided you with an official letterhead with the apology for the breakdown in service experienced.
Once again we do apologize for the incident that occurred.
Regards
Tim
MTN Complaints Management Team: REQ:***