DW
Duncan W
1 reviews | Active since Apr 2014
06 Dec 2018, 15:54
MTN Mega Deal falls through.
On 26 November 2018 I app**** for an MTN Mega Deal. On the same day I received an email requesting certain documents from me. I submitted the documents on the same day.
On 29 November 2018, I received an SMS advising that I would be contacted about this deal within 48 hours. I have heard nothing since then.
On 4 December 2018 I sent an email to MTN asking for progress, and I have still heard nothing.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
07 Dec 2018, 18:20Thank you for your post.
We sincere apologized for any inconvenience incurred.
We need to know the name of the channel support you have used for the Mega Deals.
MTN Direct? Online? dealership(name)? Can you assist us as well with the email address the document was sent too.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We need to know the name of the channel support you have used for the Mega Deals.
MTN Direct? Online? dealership(name)? Can you assist us as well with the email address the document was sent too.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply07 Dec 2018, 18:20
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We need to know the name of the channel support you have used for the Mega Deals.
MTN Direct? Online? dealership(name)? Can you assist us as well with the email address the document was sent too.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We need to know the name of the channel support you have used for the Mega Deals.
MTN Direct? Online? dealership(name)? Can you assist us as well with the email address the document was sent too.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
DW
Duncan W's updateReviewer Update
09 Dec 2018, 18:38Thank you for your response.
The channel that I selected was "call centre".
I sent the documents to ***
DW
Duncan W's update09 Dec 2018, 18:38
Reviewer Update
Thank you for your response.
The channel that I selected was "call centre".
I sent the documents to ***
MTN South Africa's replyOfficial
11 Dec 2018, 23:38Thank you for your feedbacl.
We have sent the request to the Business/ Corporate department for assistance with the complaint.
Kind Regards.
Alice van der Merwe
We have sent the request to the Business/ Corporate department for assistance with the complaint.
Kind Regards.
Alice van der Merwe
Best regards,
MTN South Africa's reply11 Dec 2018, 23:38
Official
Thank you for your feedbacl.
We have sent the request to the Business/ Corporate department for assistance with the complaint.
Kind Regards.
Alice van der Merwe
We have sent the request to the Business/ Corporate department for assistance with the complaint.
Kind Regards.
Alice van der Merwe
Best regards,
DW
Duncan W's updateReviewer Update
09 Jan 2019, 08:22I have still not been assisted with this matter.
DW
Duncan W's update09 Jan 2019, 08:22
Reviewer Update
I have still not been assisted with this matter.