AB
Amanda B

1 reviews | Active since Dec 2020

05 Dec 2020, 17:28

MTN Mega Deal contract is a lie

I have upgraded my data contract to a Mega deal that was advertised as 80GB. This was advertised as 50GB all time and 30 GB night express. From day one I did not receive the data as indicated. I have submitted complaints to the branch in Hyde Park. The situation has worsen over the last two months. The router only works for a couple of GB then stops suddenly and indicates that I have run out of data. I have a category that read Data Share Inclusive that from part of the package. The only way that I can access the data is to share data with my phone and use my phone as a hotspot. In November my nearly 20GBs we’re suddenly removed from the account and the router showed again - no data. Overall data usage For November is 4 GB for a 80GB contract. I have phoned the call center three times, went to Hyde Park at least 10 times, complained with the regional manger, posted my complains on the MTN website. No results. I am told to be patient and wait for a reply. I have reported the router data problem on 11 November. They do not understand that I use this data to perform work. My work environment has been negatively impacted. In summary, MTN Mega Deals do not deliver as promised. It is a ****. They do not provide data as promised, introduce data categories that were not advertised and do not have the support system to manage contacts.

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