MTN Mega City Mmabatho-Appalling Service
I would like to bring to your attention the appalling service that I was dealt by one of your staff member/s (I'm assuming a manager of the store) Shafee. That is all I have, a first name. On the 08th January 2018, I went into the store to report a ********** activity that had taken place with my account in December 2017. With me I had a sworn affidavit from the SAPS as well as a certified ID copy. At the store I was helped by a lady named Bonang, who said to me that they will log the query and leave a message for Shafee to take it further the next day as he was not at work that day and Bonang was going on leave as off the next day for 3 weeks, as she said to me. On the 15th of January I called the store and asked to talk to Shafee, who eluded that they did not hear me properly on the phone and requested that I send him a message with my query, after which he will call me to verify the information. I sent the message immediately on ********** 737, which is the number he gave to me. Needless to say he never bothered to get back to me. On the 26th January 2018 again, I called and again he said he will call me back and he did not. On the 30th January 2018 again...same thing. I then called the MTN call center and luckily there I was helped. Now my issue is this...I went into the store for a query and I expected help as, the nature of the query was costing me money.Money that was being debited from my account for 2 months, for this ********** activity that I obviously did not authorize. Your staff member who I assume was put in the position to help with these kinds of things among another things, did not do their job and as a result I must run around after him and his lying tendencies, of which I do not have the time. I don't know what your policies and procedures are with these kinds of things but I DEMAND a response in this regard, because clearly someone is not doing their jobs and as my situation I may be an isolated one, I wonder how many other customers endure this kind of treatment from your staff on a daily basis, at that particular branch,that do not report or complain about it.
I will be waiting for your response
Yours in absolute frustration