MTN ****med me

MTN is a croook business

I am extremely frustrated with MTN and the way my account has been handled. At the beginning of January, I took out a router contract, which was fine. However, at the end of that same month, I was billed more than expected. When I queried this, I was told that on 5 January, I had taken out two SIM cards — SIM cards that I never received. I immediately contacted the ***** department. After several discussions, I was told there was a recording confirming that I had agreed to these SIM cards, and that it would be sent to customer care and the store. I was instructed to visit an MTN store to listen to it. When I got there, the store told me they do not receive such recordings and that I should get it from customer care instead. This back-and-forth was incredibly frustrating. At that point, I decided I no longer wanted anything to do with these SIM cards and requested that the contract be cancelled. I went into a store and paid the cancellation fee as instructed.

I AM STILL PAYING FOR TWO SIM CARDS I NEVER RECIEVED EVEN AFTER PAYING TO CANCEL THOSE CONTRACTS