KR
Kurt R

1 reviews | Active since May 2012

30 Jul 2024, 06:43

MTN ****med me.

I received ph call from MTN informing me of a status change to one of my business contacts. I made the lady aware that I was on my way to a MTN store at Tygervalley centre that moment and I would sort it out and that i was not looking to upgrade my ph number. She informed me that she was only making me aware and Not a upgrade. On getting to MTN I was told that 'Sewru_P' (CCS Outsourcing)' had both migrated and upgraded my contract. The gentleman made me aware I was now unable to do anything with my contract and they would now have to log a ticket to attempt to fix this problem.

I was not aware MTN was in such financial trouble that it now resorts to ****mer methods to retain contracts. I have been with MTN since 1997. I think they have a problem, time to move away.

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Replies (1)
KR
Kurt R's update31 Jul 2024, 09:32
Reviewer Update
I am extremely happy to say I got a email and a ph call from a real person who actually had taken time to investigate my complaint and was able to clearly explain the rectification that would take place.
Thank you very much Alice for your assistance. We'll done and a 5 star for you.