MTN ****med

I have a contract phonenwith MTN the number I'd 083453... I receive 50 min plus 3 GB for R321 per month. On the 9th of October a guy named Thulisile from the Mondo MTN branch called me to tell me that he noticed that my MTN deal is small and that he suggesting that I Opt for a top up of 20GB day and 20GB night only for R20. This R20 would be added to the amount I was paying (321). I asked him if he was sure just for clarity and he said "yes" and that our conversations was being recorded, I then agreed seeing that it was a great deal. We'd of the month I noticed that I had been charged a lot but I thought it was because of the once off payment I had to make due to my new contract but that was not the case because second month a lot of money was deducted. I then visited MTN to get my Tax invoice and I found out from the invoice that I was paying R207 for the top up instead of the R20 we had agreed on. They told me to dial 135 option 3 option 0, I did that and I was led to the MTN customer care where I was assisted by a lady named Annasia on the 6 of December. I then explained to her my story and then she had a look on the system and told me that the person I spoke to was Thulisiswe on the 9th of October. I then asked her to also send me recordings from that day, she then told told me that they have to investigate the matter and that I will get feedback after 7 working days. On the 18th of December I got feedback by a differentconsultant, but it was not the explanation I was looking for, instead they suggested that I increase the top up amount at no cost for that R207 per month and to continue with it but then I refused because that was not what we had agreed on. As I was still talking the consultant hung up on me. I decided to call the customers service again and found a new consultant which was a male. I explained every to him and then he told me to wait and that he's looking at the system and that he'll get back to me Immediately. I waited and the guy hung up on me and never called, till today I am still waiting .

I am not happy with the service I get from MTN. I've been a loyal customer since 2008. This is unacceptable.

I need your help, I suspect sketchy behavior. I want them/you to listen to that recording of the conversation I had with Thulisiwe on the 9th of October. If you find out he said R20 I want to continue paying that R20 and I want the rest of my mo ey refunded. If it turns out that he didn't say R20 and that I misheard him, I want to cancel the top up deal.

Thank you