MTN ****** me off my Data and no one wants to help

on the 18th of December 2025 i log on to my mtn app and purchased data for the value of R149 . 20GIG and i approved the transaction on my and the money was debit but my sim card was never credited. i called mtn and the said i should speak to my bank,which i did and i was told that an immediate payment was done hence there's proof of purchase, mtn needs to credit and i must send them the, proof,

from the 18th December till today the 06th January 2026 mtn does not want to credit my sim even with proof o purchase sent to different consultants who keeps telling me different stories, i need a resolution because their app is unreliable , they keep advising us to recharge using their mtn app, but we dont get credited, each time you call you speak to a different person who tell u a different story . i spoke to a lady Named Dineo Masango and she didn't get back to me,, then another lady called Alwande Madonsela no feedback , then Mnqobi Zungu , all three of them requested proof of purchase and i did sent but there's no feedback, when i call in the consultants i speak to doesn't want to ask or follow up with their colleques. i need feedback, if MTN will not be able to credit my sim kindly state that in writing and ill forward to the relevant people to assist me ***