MTN, MAY I PLEASE HAVE MY REFUND?

I am tired of getting the run around with MTN and would like to get off this merry go around. I had the Router package installed at my home in June of 2025. Worked fine and then suddenly at the end of August this year it stops working. After a myriad of calls to mtn service lines, during one of these where I was told it's because my address was captured wrong, I went into the store and was told there's no longer coverage in my area. Suffice to say I was told there's now only Fibre coverage. I get home go onto the website, choose a package and wait for a call which comes pretty soon. Consultant is helpful, gets me hooked up with a package and I'm asked to do an immediate payment whilst he's on the line and send through proof of address and ID which I do. Only to get an email a day later saying there's no coverage with open serve and should I need a refund to provide my banking details in my response to the email, which I do. To date there has been Jo help. Mind you, the email was sent on the 27th 9f August, and today being the 2nd of September, no one has been able to assist me. I have spoken to various consultants, at least 5 and no one can do anything even after asking nlme to repeat my story over and over again, send them the same emial over and over again and still no help. MTN, You guys used to be my preferred service provider, now I would not recommend your services to anyone. Are you not aware of how your own business operates? Is there something wrong on your website that you cannot determine where you can and cannot cover.? Do your service staff need refresher training on how your companies internal systems and procedures work?