MTN may be charging for incoming calls to prepaid phones. Claim no explanation can be given.

MTN very usefully allows prepaid customers to get itemized bills on request. I recently went over an elderly relative's prepaid itemized account and found several anomalies. For example: There were two entries for a total of R12.25 on 24/3/19 where the number dialled out is simply given as "*" and a cost. On enquiry MTN was unable to supply further details, no information on the calls made was available on their systems. This is less than a month since these calls were supposed to have been made.

I discovered that one charge was actually made at exactly the time I made an incoming call to this relative from my (local) Vodacom number!

I believe MTN has to offer better answers in cases such as this.