MK
Marius K
1 reviews | Active since Mar 2010
29 Jul 2015, 13:05
MTN Marketing when making a call
At random times, when making a phone call on my contract phone, an advert is played before connecting the call. I didn't ask for this and what if I need to make an emergency call - would I need to wait until MTN is done with their marketing?! Any other attempts to complain about other stuff to MTN was fruitless, thus my HelloPeter complaint.
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Replies (1)
MTN South Africa's replyOfficial
13 Aug 2015, 13:01Hello krugerm,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply13 Aug 2015, 13:01
Official
Hello krugerm,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,