MTN Manual Escalation Process regarding Missing Data

I receive 50Gbs promotional data and 2Gbs Inclusive data monthly. MTN has been deducting data usage from the Inclusive portion first and then the Promotional data, which is incorrect. My data allocation was loaded on the 21 July and by 23 July, all inclusive data was depleted. I logged a call on 23 July and escalated this again within the same week. I called MTN again this morning(30July) to be told that there is a note on the system that the investigation needs to be escalated, but they were waiting for me to call then in order to escalate the matter further. What a bunch of hogwash! MTN wants a client to call to escalate within their own system??? Absolute garbage system and customer service! Its been a week MTN I want my data back! First Reference: ********** 36 (I had to call to get this escalated) Second Reference: 1_ ********** 1688 (I had to call again to get this escalated) Third Reference: SMC/ ********** 2000