JN
Joyce N
1 reviews | Active since Sept 2009
12 Apr 2016, 12:40
MTN MANAGERS LIE AND TAKE NO RESPONSIBILTY
This should be my last post before i take legal action against MTN as they have caused me so much trauma. the manager **** on my previous post that i had called to cancell the debit order till today theres no resolution. <br> <br> REF *** again i never cancelled my debit order. never never why the consequences of such should be mine doesnt make sense MTN needs to take responsibility.
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MTN South Africa's replyOfficial
13 Apr 2016, 13:48Hello grootkop,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now reactivated the debit order and the service will continue as per normal.
We've perused the account and see that the debit order cancellation request was done on the 21st of January 2016. This was done through our VIP call centre on the day.
We have now taken a decision to credit you with 50% of the arrears reflecting on the account. The amount we will be crediting to your account is R266.60 including VAT. The credit will reflect within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now reactivated the debit order and the service will continue as per normal.
We've perused the account and see that the debit order cancellation request was done on the 21st of January 2016. This was done through our VIP call centre on the day.
We have now taken a decision to credit you with 50% of the arrears reflecting on the account. The amount we will be crediting to your account is R266.60 including VAT. The credit will reflect within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply13 Apr 2016, 13:48
Official
Hello grootkop,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now reactivated the debit order and the service will continue as per normal.
We've perused the account and see that the debit order cancellation request was done on the 21st of January 2016. This was done through our VIP call centre on the day.
We have now taken a decision to credit you with 50% of the arrears reflecting on the account. The amount we will be crediting to your account is R266.60 including VAT. The credit will reflect within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we've now reactivated the debit order and the service will continue as per normal.
We've perused the account and see that the debit order cancellation request was done on the 21st of January 2016. This was done through our VIP call centre on the day.
We have now taken a decision to credit you with 50% of the arrears reflecting on the account. The amount we will be crediting to your account is R266.60 including VAT. The credit will reflect within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team