MTN MANAGER, ALAIYA CHETTY, ABSOLUTELY RUDE. TERRIBLE CUSTOMER SERVICE

HELLO PETER, WE BOUGHT A PHONE FROM MTN, THE SIM CARD SLOT HAD A PROBLLEM WHERE THE SIM CARDS WERE NOT READING. THEY TOOK THE PHONE IN AND AFTER BEING TOLD THE PROBLEM WAS RESOLVED WE STILL FACED THE SAME PROBLEM, AFTER THAT WE TOOK THE PHONE IN 5 OTHER TIMES, THE MANAGER OF THE DURBAN NORTH STORE, ALAIYA CHETTY, REFUSED TO HELP SAYING THAT THERE IS NOTHING WRONG WITH THE PHONE WHEN WE PROVED IT IS FAULTY 5 TIMES. THE MANAGER IS SO RUDE WHICH IS DISGUSTING CONSIDERING THE FACT THAT THEY'RE A SERVICE PROVIDER, THEY HAVE TERRIBLE CUSTOMER SERVICE. THE STAFF IS UNFRIENDLY AND RUDE JUST LIKE THE MANAGER. WE ASKED TO CANCEL THE CONTRACT BUT THEY GAVE US A CANCELLATION FEE THATS WORTH MORE THAN THE PHONE. TERRIBLE SERVICE AND TREATMENT FROM MTN. I AM VERY DISAPPOINTED. THEIR STAFF REALLY BRINGS THE BRAND DOWN. IT SEEMS AS IF MTN HIRES JUST ANYBODY TO LEAD THEIR STAFF. I DO BELIEVE I'VE BEEN SOLD A SECOND HAND PHONE BY THE STORE AND NOW THAT ITS BOUGHT THEY REFUSE TO HELP. THE TREATMENT WE RECEIVED WAS SAD BECAUSE THE MANAGER AND ARUSHA SPOKE AS IF THEY WERE DOING US A FAVOR AND NOT AS IF WE ARE CUSTOMERS. WHEN CALLED THE MANAGER SHE SPOKE IN A RUDE MANNER THEN SLAMMED THE PHONE DOWN, THAT IS NO WAY TO TREAT A CUSTOMER