ZL
Zunaid L
1 reviews | Active since May 2014
05 Aug 2015, 10:40
MTN Management unable to activate my SIM.
Being a 15 year contract customer, I did an upgrade on 31 July 2015 with Mark at the MTN Tygervalley store, and received a new phone and SIM card which has not been working ever since. The phone/SIM is not registered on the network , I can't make calls, SMS, whatsApp, email or browse. The call centre agents keep advising to wait an hour, they've escalated it , and \its pending". I've called them several times and spoke to 8 different agents over the past 5 days. Only after becoming infuriated"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Aug 2015, 12:01Hello MSD5151,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply21 Aug 2015, 12:01
Official
Hello MSD5151,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***