RB
Rudi B
1 reviews | Active since Jan 2017
27 Jun 2019, 22:02
MTN management making empty promises
So, Ayanda Mthimkhulu promised me that the relevant area manager will contact me regarding my complaint. It has been a week and still nothing. Still I am forced to sit with a substandard phone full of glitches even though it is within the warranty period and eventhough I followed procedure. I want to know how I will be reimbursed for my phone calls and branch visits
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Jun 2019, 14:13Good day Rudi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per feedback received you were advised that the phone had passed it's cooling off period which is 7 days and the option you have was to book it in for a warranty assessment.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per feedback received you were advised that the phone had passed it's cooling off period which is 7 days and the option you have was to book it in for a warranty assessment.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply28 Jun 2019, 14:13
Official
Good day Rudi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per feedback received you were advised that the phone had passed it's cooling off period which is 7 days and the option you have was to book it in for a warranty assessment.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per feedback received you were advised that the phone had passed it's cooling off period which is 7 days and the option you have was to book it in for a warranty assessment.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
RB
Rudi B's updateReviewer Update
28 Jun 2019, 16:39Ayanda, stop giving standard responses and get your area manager to phone me as promised!!!!!!!
RB
Rudi B's update28 Jun 2019, 16:39
Reviewer Update
Ayanda, stop giving standard responses and get your area manager to phone me as promised!!!!!!!