tB
therese B
1 reviews | Active since Sept 2014
26 Oct 2015, 12:06
MTN MALL@REDS
I want to lay a complaint coz I am now fed-up with MTN and there staff members, try to sort out this problem now for almost 3 months but no one wants to understand, I went on the 1st of May 2015 at Mall@reds MTN to do my UPGRADE on *** the lady that help me was Samantha Mclellan I said to Samantha that this is a TOP-UP200 and I want it to stay a TOP-UP she said that you don't get TOP-UP200 anymore but if I take a MY CHOICE 100 they will set it as a TOP-UP and it will work as the previous contract so we did the TOP-UP, in August I realize that I am billed for calls and data on *** and that this contract amount is very high sins I did the upgrade so I phone 808 and they said that I need to go to the store where I did the upgrade so me and Samantha Mclellan had a few emails that we send out to another regarding the contract she email me back to tell me the top-up did not pull threw on your side of the system and that she will fix it for me, well my limit was only fix last week 02/10/15 at 08:58 for the first time sins I have this contract she also request a investigation for this contract now you want tell me I as miss Merton change the limit of this contract
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MTN South Africa's replyOfficial
28 Oct 2015, 16:11Hello therese86,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** usage limit has been set up for R2700.00 after the minutes and the data has been used up the system will then allow the number to be used further R2700.00 for calls or any data. After this usage the system will then change to Top Up until the next month data and minutes is allocated.
This is not a system error but due to the incorrect usage limit set up the account has been billed extra. We have cancelled the usage limit for R2700.00 and changed the usage limit now to R0.00.
We have sent the request to the store managers to assist further. The store need to pass the credit for any charges on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** usage limit has been set up for R2700.00 after the minutes and the data has been used up the system will then allow the number to be used further R2700.00 for calls or any data. After this usage the system will then change to Top Up until the next month data and minutes is allocated.
This is not a system error but due to the incorrect usage limit set up the account has been billed extra. We have cancelled the usage limit for R2700.00 and changed the usage limit now to R0.00.
We have sent the request to the store managers to assist further. The store need to pass the credit for any charges on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply28 Oct 2015, 16:11
Official
Hello therese86,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** usage limit has been set up for R2700.00 after the minutes and the data has been used up the system will then allow the number to be used further R2700.00 for calls or any data. After this usage the system will then change to Top Up until the next month data and minutes is allocated.
This is not a system error but due to the incorrect usage limit set up the account has been billed extra. We have cancelled the usage limit for R2700.00 and changed the usage limit now to R0.00.
We have sent the request to the store managers to assist further. The store need to pass the credit for any charges on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** usage limit has been set up for R2700.00 after the minutes and the data has been used up the system will then allow the number to be used further R2700.00 for calls or any data. After this usage the system will then change to Top Up until the next month data and minutes is allocated.
This is not a system error but due to the incorrect usage limit set up the account has been billed extra. We have cancelled the usage limit for R2700.00 and changed the usage limit now to R0.00.
We have sent the request to the store managers to assist further. The store need to pass the credit for any charges on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,