MTN Mall@carnival poor service
<p>I wanted to do a contact upgrade on sunday 2 july. Arrived at 11:30 to the store. They were starting the contract upgrade, by 2 pm i still didnt have my phone. I gave then all the patience as i could. Then asked i they can call me one the invoice printed. I tried to call the store as i received no call from them. The number was wrong on the website and i drove back to the store at 15:30. I saw people upgrading and walking out with there new handsets, but they could not even call me to tell me there is a technical problem. I am fearious because they just couldn't update me. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike