MTN Mall of the South give BAD after sale service.

It seems that once you get a sale at MTN, Mall of the South, the after service is NOT GOOD. We dealt with Kyle Johnson. We signed the documents on the 16th. I went in over the weekend of the 18th of Oct and when signing more documents, I was told that we will receive 20GB of data that I will see on my phone and is valid for 30 days. On the 19th Oct, I sent Kyle an email enquiring about the data not received. He rep**** that he has escaleted it and will get back to me shortly. On the 22nd Oct, I sent a follow up email. NO response. I went to the MTN Mall of the South store on the 27th Oct, to see him. He was off that day. I left a message in their message book for him to phone me. STILL no response. I sent another follow up email. Yesterday, 3 Novemember, I phoned again and he was off again. I was told the message will be placed on his desk. It is now the 4th Novemember (14h18pm) and still no correspondence from Kyle regarding my query. It has been way too long to sort out a problem. I want a reponse from him asap.

This is VERY disappointing as I thought he gave good service, BUT this is unacceptable and unprofessional from a service provider.

I am escalating this!