CR
Carolyn R

1 reviews | Active since Jul 2025

03 Jul 2025, 19:23

MTN Mall of Africa

I inquired about their WiFi uncapped network online, so i decided to go in the store at MTN mall of Africa today at 18:15pm and the lady that was assisting me wow that lady is so rude. I decided to go in store so that maybe i can get the uncapped wifi that i inquired online quickly because online takes little bit more time. She asked for my id, i gave her my passport she asked me to email my 3 months bank statement then i explained to her nicely that i recently changed my bank i only have for this month , but i can show you my 3 payslip ask well, she said “No!! Here in the strore we require 3months bank statements” and she went on again to say “maybe online they can help you without 3months bank statements, but if you want help in the store you have to come back after 3months when you have 3months bank statements, see you after 3months”. Wow how can she told to a customer like this as if i am asking for a free uncapped wifi i want to pay for this wifi “ see you are three months” wow. I then called the wifi customer service number, even the person that assisted me was just shocked cz all the had to do was help me with what i needed, she was just petty or maybe she just hates foreigners!!

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