Mtn Mall@Reds

Dear Mtn,

I have an issue with your Mtn store mall@reds, I have a month to month lte contract, 3 months ago we had a power issue and after that the router did not power on, after taking the router to mtn mall@reds, they told me they couldn't just take the router in I need to call after sales and book the router for repair, after doing so I took the router back to the store and explained that after sales told me to take it in I received a reference number and a slip they explained it should take about 7 to 14 days

So on the 14 Oct, I receive an sms ref ***. the router is repaired and will be delivered back to the store in 3 to 4 working days so I called them on the 18th they said they did not receive anything they would check the store and call me back nothing, so I called again on the 23 Oct still nothing, I then call aftersale department they say the router can not be repaired the send a credit note and the router will be replaced at no charge, and give me a credit note number that I should provide to the store this credit number *** again the the store has an excuse and can't find any info on the system they will call me back so after a lot of back and forth with the store. every time i call they have a new excuse on the 28oct I called them and they still awaiting approval from some manager it's been more than a week I drove to the store and asked them what is going on they said I should wait 10min they will call someone and again just a new excuse so for the past 3months I paid for a service I can not use I also drove to the store 3x time which is 30kms I also had to get data from Telkom to keep my work from home wife online, I am really getting frustrated with the extremely poor service from mtn mall@reds

All I want is for my issue to get resolved Mtn Please assist!