MTN - Malfuntioning phones for new deals? Empty Promises

After shopping around for weeks, I decided to take out 2 contracts with your MTN Pavilon Store based on the attractive deals PLUS the 30GB free Data for 30 Days.

I went to the store on the 04JUN18 and Emanuel Reddy assisted me. He told me that there wasn’t any stock of the phones, so I asked this is a brand new deal why is this being advertised if you do not have stock? He asked me to bring in my documents and they will process by then they should have stock. I went back to the store and handed to Emanuel Reddy on the 05JUN18; I wanted The Iphone 8 deal and port my 076 number and the second Samsung Galaxy Grand Prime Pro as a gift to someone.

I undestood the the “porting” of the 076 number would take a day or 2. The follow day I had no response and chased, for which they said they are awaiting on the 076 number to be released. But by the 08JUN18 it was concerning that no one from the store had got back to me about the statuse of both the contracts and I had to keep chasing. Is this store that busy that the customers have to keep chasing?? Anyway after going in on the 08JUN18 and asking for responses, 09JUN18 the both phones were given to me and I was told by Emanuel that if I have any issues with the phones I can bring it back and they will give me a new phone.

The Iphone 8 was fine, however its almost a week I still do not have the 30GB free Data for 30 Days that was promised as per MTN advertising?

The worst and most embarrassing issue of all, the Samsung Galaxy Grand Prime Pro as a gift to someone, seemed to have went blank on the 13JUN18 and the screen wouldn’t allow to enter the pin to the phone. I notified Emanuel via emal that I am not in Durban and will only bring in the device on the 19JUN18 and that I am placing on record within the 7 day policy so as to return this malfunctioning device and recive a new phone.

Today, 19JUN18 I take the Samsung Galaxy Grand Prime Pro in and Bilal tells me that it is out of the 7 days and they will have to take the phone in for an assessment and can take up to 21 days. I asked for the Mangers numbera s this is unacceptable, I was not told this and that I lodged the matter within the 7 days. After speaking to the Store Manager Rozana she ecohed the same words. So if I go back to hand in the device for assessment before they even tell what is wrong with the phone, I will be going in for the 6th time to the MTN Pavilon Store. This is unacceptable from MTN! From not keeping the customers updated, to giving me a malfunctioning phone – I should I have known from the start when the store told me that they had no stock they were actully giving me **** devives and now cannot stick to their word based on their policies? The best part of it all is that the “30GB free Data for 30 Days” cannot be used as the Samsung Galaxy is frozen! Its most embrassing as I got this contract along with ti device as a gift to someone.

Pls can I have someone of authority contact me for a resolution to a new device or I want the MTN contract cancelled!