Mtn Making promises I can’t keep and do not let you speak to the supervisor as you requested

Good day I have always had great experience and service with Mtn. I’ve been A client of Mtn since I had my first cell phone and I never had problems! But unfortunately this time iIt was The worst experience that I’ve had with MTN worst experience ever. I am very sick With immune diseases. So I accidentally Play them twice!! I noticed it on 6 January 2022. So I gave them a call straight away! So that the money can be reversed back into my account she promised me it will be done that same day around 12 o’clock so I was waiting for it and it never showed! So I gave them a call again and then they promised me that the refund will show on Monday the 10th, so it carried on I Phoned them Tuesday it was the same story! And then I found them Tuesday, Wednesday and Thursday. I am so disappointed in the service because they keep on making promises that the money will reflect! And until today the money does not reflect.. I need this money urgently because that was my Medical Aid money and now I’ve been suspend and I need my Medical Aid to always be paid because I’m often in hospital because of my illness!!!! I can’t even pick up my injections that needs to be given to me every single day!!! And those injections are very important for my health. I need this to be sorted out by today because every single day I speak to them they said it will be sorted out the same day I kindly ask you to start keeping your promises. Words can not be describe how Disappointed I am. I am due for upgrades but I’m thinking twice about it because the this service was so poorly because I kept on asking to speak to a supervisor until today no one has phoned me!! Vodocam it’s offering me great deals but I said I will never leave Mtn but my doubts of kicking in!! Kind regards Aneskè Reference number ***