1 reviews | Active since Oct 2016

24 May 2017, 18:23

MTN - making money by giving us hell

<p>A few weeks ago I had what I thought was a great experience with MTN when I got approved for a new phone after a phone call with a great sales agent. They even promised to let me transfer my cellphone number so I didn't have to notify everyone in my life. <br />the phone got delivered without me having to set foot in a grimy MTN store.</p> <p>but then...</p> <p>I "activated" the SIM card and, to my astonishment, after having waited the cursory 24 hours - was told that my number is RICA barred. <br />24 phone calls later - getting hung up on and shouted at by MTN call center people, and I've managed to find out that not only did they not give me my cell phone number, but that they won't sort out RICA telephonically.</p> <p>So so angry I could spit. This is not what I signed up for. I don't want this ****py cellphone number. I don't want to have to go stand in a queue for hours either. Sort yourself out MTN. I had such high hopes.</p> <p> </p> <p>one week, no phone. </p> <p> </p> <p>What I want: the cell phone number I requested and RICA to be sorted out. Telephonically. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply01 Jun 2017, 22:06
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the number *** have been successfully rica registered on the network, please try using the handset it should work accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

Complaints Management Team
Reference Number: ***7

's update02 Jun 2017, 07:42
Reviewer Update

Hi Mike,

Thanks for the response. But the 083 number is not the number I'm talking about. I RICA'd that prepaid number years ago.

What I wanted was my NEW sim card to have my cellphone number.

Please e-mail or call me.

I've had this new phone for three weeks now and it's still not working. So I'm using a barely usable phone that's four years old while I wait for MTN.