1 reviews | Active since Nov 2016

16 Nov 2018, 10:19

MTN making me ANGRY

I'm so tired off this, e-mailing every day, the phones can't phone out or there is no signal on them. I rica-ed all sim cards paid my accound up to date, I even have credit, looks like I need to change to another provider, MTN is just not giving me good service anymore. Even old contract phones that are paid up like my Samsung Tablet has no signal.

This number ********** 103 has no signal, it worked fine on Monday and my Tablet worked fine Yesterday.

E-mail from MTN, Still no signal on phones.

"Customer Care via mtncloud.onmicrosoft.com

Wed, Nov 14, 11:16 AM (2 days ago)

to me

Good day Sir\Madam, Thank you for emailing Customer Care. Please note 2 of your sim cards are active and should be working ********** 431 and ********** 508 , I have logged a ticket to activate cell number : ********** 103 on the network. Query reference number: 1- ********** 9923. We sincerely apologize for the delay and for any inconvenience incurred. Kind Regards, Palesa Phoku Customer Services MTN SA"

So tired off MTN, taking my money but not providing good service.

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Nov 2018, 10:20
Official
 Good day Thea, 
Thank you for your post. 
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.  
Kindly note as per our conversation, the sim cards are now working. 
We look forward to improving on the service delivery to you. 
Warm Regards, Zanele MazibukoComplaints Management Team

Best regards,