LK
Liesel K
1 reviews | Active since Mar 2009
13 Apr 2017, 16:51
MTN making life impossible
<p>I have tried to upgrade my fathers cellphone contract for almost 2 months. The service at MTN Cascades was shocking and they made it almost impossible to do an upgrade. So I decided to move him over to Vodacom because he desperately needed a new phone. Now MTN will not release his number. Vodacom has tried for 10 days but MTN will not assist in releasing the port. So stuck with no solutions. MTN made it so very hard to do an upgrade now not releasing number.</p>
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MTN South Africa's replyOfficial
13 Apr 2017, 22:30Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly contact our porting department on the number *** they will be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply13 Apr 2017, 22:30
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly contact our porting department on the number *** they will be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,