MTN Making It Impossible to Cancel A Month-to-Month Contract.

I have been attempting to cancel a long-standing Month to Month contract with MTN - since 2nd June. So far, 9 phone calls (50min+ hanging on), multiple emails, and still no confirmation that the contract has been cancelled.

A Ref # for the cancellation provided on my 8th call (success at last, or so I thought) was never confirmed by email, and I am still getting offers to upgrade my account, so I assume that the cancellation was never executed.

Each time I eventually get to speak to an operator, as soon as I tell them I want to cancel my contract, and not upgrade, I get told their specific system is slow, offline, etc., and they will transfer me to another operator. Usually that means going through to either voicemail / then cut off, or just immediately cut off. The Retentions department takes its mission seriously - block all attempts to cancel a contract. Lie, deflect, cut off - but whatever you do, don't cancel the damn contract.

A truly disgusting, ********* company...