KD
Karimma D

1 reviews | Active since Jul 2013

18 Feb 2017, 16:02

Mtn making is absolutely the worst network ever

<p>My services where recently suspended and I can not make any external communication. When I called the costumer care to find out what happened they told me my account was handed over to the legal department, when you request for the legal department's number they refuse to give it to you telling you they have to send an email on your behalf. I then asked they send an email on my behalf but I still searched for their contacts details. The number on the net goes answered and the email address took forever to be rep****. </p> <p>When the legal department eventually eventually answered they had the nerve to tell me the ­balance on the accoun­t is R 17,545.43. I then rep**** to tell them that they had incorrectly billed and to date nobody has bothered to come to me. When you go into the branch they tell you the don't have access.</p> <p>I hate mtn and really believe they are unprofessional and are cheats after the amount they want to rob me with. I will never advice or suggest anyone use them as they can't even assist and be true.</p> <p>This has really caused an inconvenience but do you think and consider their customer. Customer service at all levels is noneeded exist.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2017, 13:23
Official

Dear Karimma,

Kindly see the previous response to your enquiry.

Thank you

Kind regards

MTNSA