HM
Hennie M
1 reviews | Active since Mar 2016
04 Mar 2016, 08:46
MTN making false promises
MTN had a deal that you get 100GB of data if you take a contract in February. I took out a contract and it is now 4 days later and i still wait for my data. I know i will get it but that is not the problem. The reason they advertise the free data is so that you can do all your updates and downloads for your new phone that normally uses a lot of data.<br> Now they wait that you get everything done from another source because they know you need your phone. What a nice way of getting people not to use all the FREE data.<br> I already called the service department yesterday and they said they will load it. Today i called and now they say it is loaded but they will have to get service department to activate it.
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MTN South Africa's replyOfficial
04 Mar 2016, 10:46Hello henniemare0130,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As you have mentioned above, the bundle is already loaded on your account however it failed to through on the Network. We have logged a request with the Network department to manually activate the bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As you have mentioned above, the bundle is already loaded on your account however it failed to through on the Network. We have logged a request with the Network department to manually activate the bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2016, 10:46
Official
Hello henniemare0130,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As you have mentioned above, the bundle is already loaded on your account however it failed to through on the Network. We have logged a request with the Network department to manually activate the bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As you have mentioned above, the bundle is already loaded on your account however it failed to through on the Network. We have logged a request with the Network department to manually activate the bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,