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Franco B
1 reviews | Active since Oct 2017
16 Jan 2019, 12:09
Mtn makhado crossing useless
Mtn makhado / louis trichardt limpopo are one of the worst mtn shops in sa, they do not care about there customers and certainely not about there products , they have no clue what they are selling and if you ask them if there is any stock on a certain phone, then they always give the same answer ... there is no stock in sout africa??????, so i phoned mtn head office /mtn direct and they helped me with the upgrade , took only 2 days to get me my new phone, and the employees of mtn makhado crossing told me .... no stock and they cannot even tell me when the phone wil be available??? , useless
Mtn direct did a great job , but mtn makhado crossing ... pathetic.
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MTN South Africa's replyOfficial
16 Jan 2019, 22:24 Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for bringing this under our attention regarding the bad service received at the store. We have escalated the complaint to the regional store managers to improve the store level services. We do apologised aswell for the store not assisting you when stock will be available or where they can try to get hold of the device you required.
We thank our MTN Direct team for the great service regarding your upgrade for the device.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
We sincere apologized for any inconvenience incurred.
Thank you for bringing this under our attention regarding the bad service received at the store. We have escalated the complaint to the regional store managers to improve the store level services. We do apologised aswell for the store not assisting you when stock will be available or where they can try to get hold of the device you required.
We thank our MTN Direct team for the great service regarding your upgrade for the device.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
Best regards,
MTN South Africa's reply16 Jan 2019, 22:24
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for bringing this under our attention regarding the bad service received at the store. We have escalated the complaint to the regional store managers to improve the store level services. We do apologised aswell for the store not assisting you when stock will be available or where they can try to get hold of the device you required.
We thank our MTN Direct team for the great service regarding your upgrade for the device.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
We sincere apologized for any inconvenience incurred.
Thank you for bringing this under our attention regarding the bad service received at the store. We have escalated the complaint to the regional store managers to improve the store level services. We do apologised aswell for the store not assisting you when stock will be available or where they can try to get hold of the device you required.
We thank our MTN Direct team for the great service regarding your upgrade for the device.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
Best regards,