MTN makes NO effort whatsoever to assist customer

Item: MTN South Africa
Rating: 2
Author: Mike J

I started out trying to do an upgrade and got nowhere. Went online, singed up and app**** there. Also got nowhere. Phoned 808 again. After half a day wasted, and brain damage from listening to hours of that horrible, distorted, half broken mtn jingle on the speaker, I got an operator. At the very last stage of doing the upgrade, operator informed that she couldn't help, but would have someone from \corporate"call me to complete. NOBODY ever called back - Typical MTN style. Days later I got hold of 809 and they processed an upgrade"

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Replies (1)

MTN South Africa's replyOfficial

23 Jul 2015, 09:18

Hello PSSD-OFF,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We see from our systems that a response was sent to you on 20th July:

Please be advised that to cancel upgrade you need to contact ***. Once they have collected the device and given you the reference number to reverse the upgrade . kindly send us the an e mail to log a call for the upgrade charges. Please note that use charges wont be reversed. Please make them aware that you have been sending e mails to MTN since the first day you got the phone. Please quote reference number: E-gain #***6 to them.

Regards
Mary
REQ:***

MTN South Africa's reply23 Jul 2015, 09:18

Official