MTN - Makes it Impossible to Cancel Your Contract. Their Service is Pathetic

My MTN Data Contract that I was paying R500 per month ended on the 19th December 2020 and I wasn't aware.

In January 2021 they started to deduct R1 820 and told me that I never gave them notice of termination time.

I have destroyed their data sim card on 16 January 2021 and I dont use it any more.

I told them to freeze my account until I pay whatever is owed to them and they never did.

I finally got through their contract department in January after holding for about an hour. They told me I cant cancel when I still have money owed to them.

They said I must contact their credit department and no luck since January to date. They gave me a series of reference numbers and promised to get back to me and never did.

MTN Customer experience is pathetic and leaves a lot to be desired. They dont care and all they care about is profit. When they sign you up for a contract, it is a smooth and easy, but when you want to cancel your contract it feels like you are going through a divorce.

They make it impossible for you to succeed while they keep signing their own cheque on your bank account.

Shame on you MTN - South Africa