ME
Marianka E
1 reviews | Active since Jul 2011
31 Mar 2016, 13:42
MTN makes it impossible to cancel your contract
My contract has expired in February. I do not wish to renew and would like to keep my number and migrate to prepaid so I can move on to another service provider ASAP. I have tried cancelling numerous amounts of times yet i'm being held hostage. This contract better be cancelled and migrated to prepaid TODAY! I'm not being charged for a service I did not agree to next month! I already have two reference numbers from the retensions department #***6 #***9. Sort your **** out MTN!!!
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MTN South Africa's replyOfficial
01 Apr 2016, 06:04Hello MariankaE,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract has been cancelled and the number converted to prepaid.
As per the system call has been made on the 24-3-2016 to the 808 call center to cancel the contact and convert to prepaid, note that the invoice for March month has been finalized already and the billing for this invoice is from the 13-2-2016 to 13-3-2016.
Please note the last debit order will be for the March invoice.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract has been cancelled and the number converted to prepaid.
As per the system call has been made on the 24-3-2016 to the 808 call center to cancel the contact and convert to prepaid, note that the invoice for March month has been finalized already and the billing for this invoice is from the 13-2-2016 to 13-3-2016.
Please note the last debit order will be for the March invoice.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply01 Apr 2016, 06:04
Official
Hello MariankaE,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract has been cancelled and the number converted to prepaid.
As per the system call has been made on the 24-3-2016 to the 808 call center to cancel the contact and convert to prepaid, note that the invoice for March month has been finalized already and the billing for this invoice is from the 13-2-2016 to 13-3-2016.
Please note the last debit order will be for the March invoice.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract has been cancelled and the number converted to prepaid.
As per the system call has been made on the 24-3-2016 to the 808 call center to cancel the contact and convert to prepaid, note that the invoice for March month has been finalized already and the billing for this invoice is from the 13-2-2016 to 13-3-2016.
Please note the last debit order will be for the March invoice.
Kind Regards,
Alice van der Merwe
***