MTN make it impossible to cancel a cellphone contract
<p>Mtn has the worst possible customer service in South Africa, I can asure you that I am waiting for my Companies business lines 125 lines in total to expire and I will cancel them all. MTN makes it physically impossible to cancel a simple personal data line . You cannot email the helpdesk to give the required written notice... as you have to call in to a premiu rated number 083 808 that I tried the entire day trying to get through on at over R2,30 per minute. They make it impossible to cancel.</p> <p>I hope MTN goes bankrupt with all of there African investments going South, they dont deserve to be in business.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that the expiry date on the data line is on the 17/07/2017 kindly write to us on the 17/06/2017 to give us a 30 days notice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that the expiry date on the data line is on the 17/07/2017 kindly write to us on the 17/06/2017 to give us a 30 days notice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike