MTN MAFIA

<p><br />My latest reference number REQ ********** refers. I was able to establish that, apart from the fact that the upgrade on the number ********** 864 has been invoiced incorrectly from the beginning, I have been charged for BIS incorrectly (around R800 a month). This is apparently going to be credited and I will follow that up. I am disappointed that you were not able to even see that on the system yourself. <br />- I have never activated the number on the phone;<br />- I have not paid for it as I complained from the beginning as you are witness to;<br />- I have gone to your shop at Canal walk only to find it closed for construction;<br />- I went to the other stores who a) do not want to handle the matter and b) can’t find me on the system as I am handed over to MTN legal;<br />- I have called and emailed continuously for answers and only with this latest information of the BIS do I finally find myself getting somewhere.<br />I have made the following resolution:<br />- I have the phone in the box as opened by yourself on the first day in store with all its accessories in its original packaging;<br />- I have a non-activated sim card for the number ********** ;<br />- I am including a clause from the National Consumer Protection Act which stipulates I can’t be forced into a contract that expects me to pay for future charges after issuing a cancelation;<br />- I am herewith informing of my cancelation and I await your opening on Saturday to bring in the phone and the copy of the contract I signed as well as a copy of the NCPA as below.<br />I need to be rid of MTN and all the frustrations of ******* behaviour they create and call “standard business procedures” and I want to be removed from your records as a client forthwith.<br />Kind regards,<br /><br /></p>