HK
Hector K

1 reviews | Active since Jan 2016

28 Jan 2016, 15:13

MTN MA-MACHAYA

I had a few glitches along the 2015 year thus falling behind on my payments for a few months on my contract. I contacted MTN and I was advised my account in arrears R1280. I immediately payed an amount of R1300 to have my account up to date and back on track. On 8th November 2015 I receive a call from MTN legal stating I owe R2000 being arrears and legal fees. <br> It came to my knowledge that the account was handed over on 5th November 2015, but I had paid my account on the 16th October 2015. I contacted MTN to resolve the issue and to understand what the problem is?? yet nothing could be resolved and they haven't contacted me. Now some consultant calls me later in the month and states that I owe R800 because of the other months I didn't pay (which months..??? he can't see them). <br> After contacting MTN SP numerous times I was informed the matter is dealt with and I will be contacted within 2-3 working days (that was in November 2015), till today 28th January 2016 nothing has been done. I just need MTN to kindly sort this issue out, my credit record is slightly being tarnished because of this. Keep the number, the cellphone (at the Midrand repair center), just resolve this issue.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Aug 2016, 14:16
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,