MTN ****M

I was called about a home rotter deal, I accepted it sometime in 2022. It is a contract that's to end 2025 October. Everything has been going well until the 10th of June when the rotter lost coverage, which resulted in the house being disconnected grom the wifi.

I called mtn customer services on the 11 amd 12, I was transfered from department to the next. Spoke to a lady from coverage department who tried helping with its coverage but we failed. She than told me to go to a MTN store. I went to alberton city on the 20th of June. I was assisted by Bongnkosi KHUMALO. after explaining the problem ive been having, he toldme I would need to subscribe to a new deal, he refered to it as a everyday deal. I than Asked how because ive already signed uo for another deal which if I cancel early id be charged for early cancelation, and its not what I wanted as I bought into a deal that I did not know their device would give me problems. While in the store I called mtn customer services again explaining the same story again because its always a different AGENT,about my problem of coverage and that I was in store also about what Bongnkosi was saying.

The mtn Agent than wanted to talk to The instore person.

So the outcome that day was they both fixing the address for me, which is my house address that was not on the system. When I get home i would have wifi connection. Till today which is the 26 of June I am not connected, Ive emailed Mtn but there are not helping instead they sending me messages of bills being R485 And messages of reference SMC/***.

I feel ****med by mtn.