MTN LTE UNCAPPED INTERNET *****ING R499 A MONTH FROM ME FOR NO SERVICE

MTN LTE UNCAPPED INTERNET *****ING R499 A MONTH FROM ME. REF: SR #*** - Cancel MSISDN ***

Hi, I have a MTN internet router. It worked well for the 1st year of service. I went into a store in Kuilsriver, Cape town to notify them I'm going to move. They said no problem, I am allowed to move. I must just phone to change router settings. I moved and wasn't informed there is no service in the area by MTN technicians. For the past 10 months I have been paying R499 for no service. Please assist. Please note that I have moved 1 November 2022. Please also note I have tried the service. But its just was not operational in the area. I have paid more than R5000 for this service which I haven't received. I have also gone through many emails(more than 50) and have spent endless hours ( 28) trying to sort this out via 46 calls and 7 stores. The issue just gets reverted and escalated. I have various coverage reports and reports that the service doesn't work in my area, still nothing have been done. I have been paying R499 for ten months and I am getting nothing for that money. MTN have been *****ing R499 for ten months now from me. They have acknowledged that they don't have service in my area it is also clear they don't want to help. Please ask for Zanele Mazibuko at MTN or Lwasi Myeza at icasa, they have been sitting or this or months now. HOW DO OTHER CASES GET SORTED? I hear stuff like these a lot?