MTN LTE Internet contract down again!
Good day
This is now the second time in two weeks MTN has been down on my data contract I have with them. Its down to 2Kbps speed. I cannot open an email.
Two weeks ago it was down for 8 days. Now its down from yesterday. Customer services, and the Technical people cannot give me info or a solution.
Why do we need to pay full subscription this month if we only got service 2 thirds of the month.
I need answers, because my business is run using the internet.
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
13 Oct 2017, 11:13A gentleman phoned me. Said he will sort it out for me, but never phoned me back for a followup. I need that gentleman to phone me back.
's update13 Oct 2017, 11:13
Reviewer Update
A gentleman phoned me. Said he will sort it out for me, but never phoned me back for a followup. I need that gentleman to phone me back.
MTN South Africa's replyOfficial
16 Oct 2017, 13:29Dear Henry
Thank you for taking the time to communicate to us why our network connectivity did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly supply us with more information here https://www.mtn.co.za/pages/NetworkCoverage.aspx so our Network Assurance team can address and resolve this matter for you.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply16 Oct 2017, 13:29
Official
Dear Henry
Thank you for taking the time to communicate to us why our network connectivity did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly supply us with more information here https://www.mtn.co.za/pages/NetworkCoverage.aspx so our Network Assurance team can address and resolve this matter for you.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
16 Oct 2017, 14:36I have spoken to the coverage team more than once to no avail. I had to contact about 10 people just to get to someone that was willing to assist me Mr Kevin Steeneveld. I gave him my whole story and he said he wil come back to me with the feedback. It's absolutely unacceptable for your customer to phone a few numbers, spend airtime and other expenses just to get an issue resoved, which in the first placed was because of MTN. Not one person, except another guy from the complaints department(Which we cannot find now...wonder why), contacted me and tried to assist in my issue. I wonder if MTN has after sales service after this experience Ive had...
's update16 Oct 2017, 14:36
Reviewer Update
I have spoken to the coverage team more than once to no avail. I had to contact about 10 people just to get to someone that was willing to assist me Mr Kevin Steeneveld. I gave him my whole story and he said he wil come back to me with the feedback. It's absolutely unacceptable for your customer to phone a few numbers, spend airtime and other expenses just to get an issue resoved, which in the first placed was because of MTN. Not one person, except another guy from the complaints department(Which we cannot find now...wonder why), contacted me and tried to assist in my issue. I wonder if MTN has after sales service after this experience Ive had...