MTN LTE for home, A TOTAL ****!!!

IF there was a zero score I would rate it.

I ordered the My MTN home LTE deal for R499pm on the 11th of January 2022 on the MTN website and received My delivery on Friday the 15th January 2022. I was told by YOUR consultants that this is a plug and play service so I shouldn't have issues with installation.

1. I was not told by anyone that I would still need to RICA the sim card, so I spent the whole weekend until Monday the 17th thinking there was something wrong with the device, your call center doesn't work on weekends so us as the consumers have to fend for ourselves. 2. When I finally reached customer care on Monday the 17th January 2022, I was told that the sim card has been activated but not RICAd. I went to the nearest MTN store and the sim card was RICAd. 3. I arrived home in the evening of the 17th of january 2022 expecting to connect my router and have internet access, which I did, all for 10 Minutes before the internet was cut off. 4. I called your trusted customer service life, which of course was not operating after 5p so another night of not having internet in my home. 5. Tuesday the 18th of January I spent the day calling the customer care line, only to be hung up on, sent to pillar to post, and generally not receiving any explanation as to why I was not able to have an internet connection in my home. I Asked the last unhelpful call center agent what I needed to do to activate my cool down period cancellation of this contract, she told me that I needed to go to my closest MTN store. ( I was unable to even get her name because ALL the call center agent i have spoken to so far have been very clear that they are uninterested in speaking to customers, and therefore do not even make an attempt to be audible on the phone) 6. 19 January 2022, i went to the local MTN store around lunch time to ask for assistance on my network issues or to cancel the contract, to which i was told that MTN stores do not cancel contracts taken online and that I will learn my lesson to go to a store the next time, the very helpful MTN agent told me that my network is probably blocked and I must go home and call the customer care line to reconnect my network. 7.I went home and reconnected the router and called the customer care line, after speaking to 3 different people I finally got a lady who told me that my internet has been barred and that she will unblock it for me, to which she did. 8.I left my home to go back to work, coming back in the evening and once again there was no internet access. 9.I proceeded to contact customer care ONCE AGAIN to have my network unblocked, to which I was told this is happening often and that I must call again if it so happens to be blocked once again. The very helpful customer care agent told me that the customer care line is open until 23h00 everyday. 10.10 minutes later my internet access was once again disconnected, I called customer care and lo and behold the call center was closed, this was just after 17h00, 19 January 2022.