1 reviews | Active since Feb 2018
MTN LTE coverage map misleading
I signed up a data contract with MTN as they advertised on their website that LTE offers an average speed of 7 to 20 mbps but infact that is not true. Once the contract was activated I did an internet speed test but my results came back with 2mbs download and upload speed. I logged a query with their coverage map department and was told they will have an answer for me within 10 working days. I called MTN again and was told that in my area the average speed is only 3mbs per second. So I asked them that they are advertising 7 to 20 mbps average and why am I not getting that speed? I was informed that it is area dependent but the coverage map do not show what speeds you get in what area. I requested that they cancel the contract without any penalties for false adverti*****t but they refused to. I have no other choice but to go to the CPA if they do not get this contract cancelled without any penalties.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact MTN Coverage on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact MTN Coverage on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
