MTN LTE card delivery

I have been very calm and patient but when they make an appointment to deliver the card to my address at a certain date and time and I make arrangements for someone to be there to receive this card upgrade and no one shows, then I get mad. Then When I phone 808 I have to select from a options that go on and on then I am transferred to a consultant. Waited for 30 min to get through then they transferred me to some other number that I had to wait to talk to. I waited another 15 min and I the phone went dead. So if someone do read this please note that I have been with MTN ever since cell phones started, please contact me again as I have not received my LTE card on Friday as promised.