1 reviews | Active since Jul 2016
MTN LOST THE PLOT
<p>I had two data only contracts with MTN, i cancelled one of them and paid all the cancellation fees.</p> <p> </p> <p>I am now left with one top up contract paying R99, but R276.48 just got debitted from my account. THIS IS UNACCEPTABLE. FIX THIS IMMEDIATELY, WE AGREED ON R99 a month.</p> <p> </p> <p>Used to like MTN but now, this is ridiculous. IM ACTUALLY CONSIDERING TO CANCEL THIS AS WELL. FIX THIS NOW.</p>
Good Day Daniel Kekana,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. Kindly note that the R276.48 debited on the 25 August 2016 was for the invoice of the 13 July 2016 which was R178.16 and was the very last invoice for the number *** plus the R99.01 for the invoice of the 13 August 2016.
Please be advised that a debit order did not go off on the 25 July 2016 because of the Early termination fees you had paid which were still on the account and reflecting as a payment. After the Early termination fees were deducted then the Two invoices remained unpaid.
We sincerely apologise for this misunderstanding and we are looking forward to continue improving on our service delivery to you on the remaining number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Daniel Kekana,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. Kindly note that the R276.48 debited on the 25 August 2016 was for the invoice of the 13 July 2016 which was R178.16 and was the very last invoice for the number *** plus the R99.01 for the invoice of the 13 August 2016.
Please be advised that a debit order did not go off on the 25 July 2016 because of the Early termination fees you had paid which were still on the account and reflecting as a payment. After the Early termination fees were deducted then the Two invoices remained unpaid.
We sincerely apologise for this misunderstanding and we are looking forward to continue improving on our service delivery to you on the remaining number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,