MTN Lost my Phone
<p>I took my Iphone to 5 Adderley Street (MTN) as it stopped charging. The service consultant said I must book it in and handed me the proof. This was on 3 November 2016. Yesterday 17 November I contact the repair centre to get an update. To my suprise they have no record of my phone, said they will have to contact the tracking company and get back to me. I waited the entire day and nothing. This morning I go back and the "Manager" was in his office on a call, as I waited 40 minutes. I then ask the Consultant (the one who took my phone on the 3rd) why he cannot assist me..his words "only the Manager can help me. I then ask him for the waybill number as surely you must have it, then you pick up the phone? His response "its in the safe and it will take 15 minutes to open. I then left as by this stage I was highly annoyed.</p> <p> </p> <p>Now im waiting for two weeks, hear nothing go in and still nothing. Where is my phone?I get to my desk and get coopied in an email from the branch manager asking someone if they need the waybill number! Really? So nothing was done to track my phone to date? How is this for service? I pay you for a service hand in my phone and you dont know where it is? Surely you should have just picked up and make a call. Till now there has been no call at all!This is totally shocking!</p> <p> </p>
Dear Alicia
Thank you for your response and call yesterday. As per the above I went to the Store and now advised that I must wait till they get their stock. By the above the impression is created that my phone will be ready just to be advised by the Store that I must "wait", how much longer must I wait? The service at this Store is just not up to standard. At this stage Im willing to go to any other store in the Cape Town area, drive msyelf to collect the phone, than dealing with the staff at 5 Adderley. There is just no sense of urgency and professionalism.
Dear Alicia
Thank you for your response and call yesterday. As per the above I went to the Store and now advised that I must wait till they get their stock. By the above the impression is created that my phone will be ready just to be advised by the Store that I must "wait", how much longer must I wait? The service at this Store is just not up to standard. At this stage Im willing to go to any other store in the Cape Town area, drive msyelf to collect the phone, than dealing with the staff at 5 Adderley. There is just no sense of urgency and professionalism.
And still no response and without a Phone. What happend to Customer Service? This is really disgusting in how you treat Clients MTN!I have written confirmation that my new phone will be ready, now nothing! Instead I get ignored. Can someone tell me who regulates MTN?Its not right that you bully customers like this. In the meantime you already sent a bill, and I still dont have my phone! Are you for real?
And still no response and without a Phone. What happend to Customer Service? This is really disgusting in how you treat Clients MTN!I have written confirmation that my new phone will be ready, now nothing! Instead I get ignored. Can someone tell me who regulates MTN?Its not right that you bully customers like this. In the meantime you already sent a bill, and I still dont have my phone! Are you for real?