CB
Christopher B

1 reviews | Active since Mar 2009

08 Jun 2015, 13:44

MTN Lost my Number... Had it for 10 Years

Hello MTN,<br> <br> Please would you assist me, its been a long years with no luck. <br> <br> I had a contract number I used for 10+ years. I then started working for MTN and got a staff number, so I migrated my number to pre-paid, and used this in my iPad as a data SIM. I then noticed after some time that my iPad was no longer able to browse the net. At that time, MTN had an outage, so I paid no attention to it. I called MTN later, and was told that they could not find the number, due to the number not being RICAed, so I collected my docs, when to a shop, they could not find the number. Then I called, numerous times, the number appears to be gone. I no longer work for MTN and want my old number back.<br> <br> I was told to get the SIM number, I have it, Still I cannot be assisted. I will list the SIM number under the account ID.<br> <br> Chris

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jun 2015, 13:47
Official
Hello MrBee,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

According to your response to my Email, you have been assisted.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Bronwyn
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